Error during installation
Wed, 2010-06-16 05:22
During installation I get the following error message:
Cannot determine size of system memory.
I haven't run NxTopReady because I don't have Windows running native on my machine.
But I believe it should be compatible...
6GB of DDR3 RAM
Intel Core i7
VT-d and VT-x are enabled because VMWare player uses it at the moment.
NVidia GTX280M
Currently i3/5/7 machines are not supported (this is coming soon!)
That said, the installer should have been able to determine the system memory from the BIOS info...
Since you say you're not running Windows - are you running a linux variant?
If so - could you send the output of
dmidecode -t memory?
I am currently running Ubuntu 10.04.
Here is the output you asked for:
http://pastie.org/private/mcgvgvaoeh978iy9eu23q
The detection code uses the same code base for memory detection
If you take a look at the lines of your output labeled "Size:" - all of your DIMMS look like they have nothing in them - all of the Size lines are
Size: No Module Installed
To determine the memory in a given system, we add all of the size output from dmidecode:
dmidecode -t memory | awk '($1=="Size:"&&$2!="No"){s+=$2}END{print s}'
So, it looks like this particular RAM/BIOS combo may be incompatible.
The following lines make me wonder if you might be running ram that is incompatible with your BIOS though...
Type: <OUT OF SPEC>
The Gnome system manager detects the correct amount of RAM available, and so does /proc/meminfo.
As you can see here:
http://pastie.org/private/jqwzkp8woyhdo9kfk3tadg
In my BIOS it says:
System memory: 633KB
Extended memory: 6143MB
So I think it's detecting that right...
hmm...maybe we're not using the most effective method for detecting this. I'll make sure I file a bug, to track this
Thanks, any way I can follow the status of this bug?
I don't think we have an outward facing bug database yet. I'll ping the support guys about this, and update you if we get one...
Hi NoSTaBoNN,
Thank you for your help with the installer issue. I would like to let you know that I have been assigned this issue and will be developing a solution today. We will be in contact with you shortly.
Roger
This issue should be resolved in Release Candidate 3 which has was uploaded to the customer portal today. Thank you for help isolating this issue.
Peter M.
Virtual Computer
Is it possible that this problem also exists in the NxTop engine itself?
I managed to get a windows XP NxTop on the laptop, but when I want to start it, there is an error telling me I have insufficient memory available.
Although NxTop Center is giving me the right amount for the machine, and so is the Memory tab on the NxTop Engine itself.
Screenshot of NxTop Center:
http://i50.tinypic.com/2rnyivl.png
Jorgen
Jorgen,
We are not aware of any such problems but promise to investigate your issue right away.
Roger
After reviewing your diags, we believe that disabling the Smart Memory Technology will correct the problem you are experiencing.
Please go to the NxTop Engine console and bring up the Control Panel app. Click the "System" icon, followed by the "Memory Configuration". Remove the checkbox from the "Smart Memory" section adjacent to the description "Automatically allocate additional memory to NxTop"
Thank you for your feedback.
Roger C